FAQ

What is hand stamping?

Hand stamping is the creation of imprints on a material’s surface using metal stamps and a hammer. Each metal stamp has a single raised letter or symbol at the end of it. This process is a much slower process than engraving, as it relies on the eyes and hand rather than the use of machinery.

Hand stamping has an organic look and will have slight variations in the depth of characters, the spacing, and the alignment of characters. This means each and every piece will be entirely unique!

 

Do you accept custom and personalized orders?

I would be happy to help create something one of a kind for you! Send an email to hello@independantjewelrydesigns.com and let’s get started!

 

What are your items made of?

Our items are made from aluminum, stainless steel, pewter, brass, and copper!

Copper, brass, and pewter will oxidize over time, turning a darker, more muted color. Some prefer this darker, aged color as it adds character to the metal. When exposed to air and moisture, brass and copper will develop a greenish layer of build-up on its surface, known as patina. Since the tarnishing process is facilitated by the oxygen in the air, to slow down the formation of patina, store your jewelry in a plastic bag to slow down the formation of patina. Make sure to wipe your jewelry dry before storing it. Leaving it to dry in contact with the air makes it easier for patina to form.

 

How do I care for my jewelry?

Do not wear your jewelry in the shower or store jewelry in a humid environment. All metals can react to beauty and cleaning products. Avoid contact with perfumes, hairsprays, lotions, and household cleaners. When you remove your jewelry after wearing it, wipe the pieces clean with a soft cloth before storing them to remove any traces of oils from your skin as they may speed up the tarnishing of copper and brass.

 

How long will it take for my order to ship?

Currently, orders will ship within 7-10 business days unless otherwise stated.

 

My package is lost. What should I do?

Should your package not arrive by the expected delivery date, please allow 5 business days for any delays. After this grace period, email hello@independantjewelrydesigns.com and I would be happy to assist you in locating your order.

 

My package was marked as “Delivered”, but I have not received it. What do I do?

If your USPS tracking is logged as "Delivered" please contact your local USPS office as soon as possible. They will be able to assist in locating your package. Unfortunately, any mail items marked as "Delivered" cannot be replaced or refunded.

 

My item/package arrived damaged. What do I do?

If your item or package is damaged upon arrival, please contact me immediately via email at hello@independantjewelrydesigns.com - DO NOT discard any packaging, including the original mailer/box that it arrived in and its shipping label.

 

Can I return my order?

We currently do not accept returns. If there is an issue with your order, however, please contact us via email at hello@independantjewelrydesigns.com

 

Can I cancel my order?

You may submit a cancellation request via email to hello@independantjewelrydesigns.com within 2 hours of the time of your purchase.